SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of day2daygifts.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://day2daygifts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the look and feel. Very smooth and stylish.
I love it. Beautiful and convenient for use.
Garny thermos The goods of Garno packaging, I did not get stuck on the boxes, the rubber band for the crack is good! I'll be watching this
Really like it.
Very satisfied
It's very nice that it comes in a box, which is good! However, one should be careful when opening the lid as there isn't much to grab onto and the metal can be sharp.
It fulfills its function and maintains the temperature, which lasts a lot. I recommend it!. Consider that by keeping it turned over the liquid will leak
This item shipped fast. It was just as pictured. Good quality I will definitely buy, again from this seller.
The box came by the school, the goods were sold at the same time. To make a cup of the scruzhenyannes, and the mistse, like a drink "kotsak", if you should go (if you close it). All-Russian buv gel, which is absorbed by Vologda. Thickened with a cup, ale is not Chunking
Good Thermo mug... Keeps warm for a long time!
Keeps warm for about 3 hours
It looks good, I put hot water and I turned it didn't leak, good sealing.
Glasses came to Germany in 10 days. The quality is very good. I'm happy with everything.
The cup is of very high quality. It was exactly why I needed. However, I'm very dissatisfied with communication from the seller. I told them via a message after my purchase that I would like them to send me two different colours. This seems to have been ignored. Now I'm stuck with the same colours and won't be able to tell mine apart from my partner's. I would still encourage purchase from the store though. If you're looking for high quality, it's definitely worth a go.
I'm Zahid Ullah from Peshawar Pakistan. Stylish One, Outstanding Quality...Beautiful
It takes me 6 days to arrive, works very well